An employee of a USPS processing and distribution center (P&DC), Williams draws from his own experiences of mailroom hassles. He details a stagnant employee union, constant struggles for overtime pay and the laziness of managers. Suggestions for fixing these problems range from clearing dead weight and hiring better managers for less money, improving the technology distribution and offering healthier food on breaks.

Williams claims on the back cover he is about implementing change and not simply talking, but the content of the book is far closer to the latter. He appears to be using his position as author to rant against the inefficiencies of the postal service, going on about the “bone heads� in management and complaining about being denied a day off because he questioned company policies.

The complaints Williams makes could be indicative of an industry-wide problem, but he never fully makes the connection between his problems and the industry. While reading I could never get a mental picture of the P&DC he works for, making his complaints seem as though they could be interchanged for any other business. Amusing anecdotes about his coworkers (such as one who replaced his ID picture with a German Shepherd for seven months) help make the point, but are unfortunately too scarce to affect the work.

It also doesn’t help that Williams’ writing seems to be as dependent on buzzwords as the managers he berates, with the use of lines such as “need to step up to the challenge� and “if someone could shake the trees� to emphasize his points. The last few pages seem to crumble into a series of slogans and business jargon, leaving no real sense of conclusion to the work