Hall has created a brick wall metaphor to describe how trust affects relationships and which stressors are most likely to break trust. The wall consists of 3 parts: expectations, needs, and promises. Hall devotes several chapters to explaining these components and what role each play in fostering trust. She makes great use of anecdotes and examples and includes helpful illustrations of her wall metaphor to explain how trust broke down in the given situation. In later sections, Hall provides self-evaluation quizzes for the reader to assess their trustworthiness. Most chapters end with “Something to do,” encouraging the reader to reflect on the topic of the chapter and work toward understanding their needs, expectations, and promises, and how they relate to others.